Title: User Research Lead


Columba is a B2B managed marketplace where businesses find and form partnerships with specialist marketing agencies.

Currently, the way brands find and hire marketing agencies is a long winded, underperforming operation that’s old, slow and yields poor results.

We’re on a journey to change those poor results, and in the process we intend to change the way businesses buy services from businesses. We’re starting with marketing services.

With plans to supplement our existing agency sourcing service with an extensive agency directory, Columba is currently moving into the next phase of our journey as a startup.

With recent seed funding of £225,000, the goal is now to identify how to scale elements of the business and achieve the next phase of growth.

Columba is not focussed on a quick win. We believe in learning, insight and the long road to success!

Overview of who you are!

Columba is looking for an ambitious, proactive and driven Head of User Research to join the company and help place customers at the heart of the business.

Who are you?

You’re a people person that loves insight, data and learning.

You’re fascinated by people and behaviours. You’re the type of person that always asks ‘why’, and you don’t judge the answer!

You have demonstrable experience in a variety of user research disciplines and a clear, up to date understanding of the latest research methods and accompanying tools.

You’re up for a challenge. Working in a startup can be a bumpy road… you’re excited by going on the journey and ready to take on the challenges (and rewards) that come with it

Key areas of focus

We are seeking to ingrain a user research led culture within Columba. This role plays a key part in delivering this goal, and plays a crucial part in Columba’s next phase of growth.

User research

  • Establish a foundation framework for user research that will inform decisions based on the needs of our existing and future customers
  • Own user research within Columba and user research as a department
  • Execute research campaigns in line with product goals
  • Collaborate with product and marketing on a regular basis


  • Create and execute a strategy for growing an online community that will help Columba achieve insight into brand marketers

More about the OPPORTUNITY

This is an opportunity to join a fast growing, agile and committed team that will give you the support to grow and develop alongside the company’s own growth.

As a startup, we’re constantly exploring and learning whilst finding new and improved ways of growing the business. This means early members of the team will receive direct insight into the ins and outs of growing a business from scratch, and have the ability to win long term as the business succeeds.

We are not just looking for someone to come and do a job. We’re looking for someone hungry, driven and passionate about achieving success to come and join us on this exciting journey in building a global marketplace that can genuinely change the way an entire industry operates.

More about YOU

Some of the experience, skills and qualities you’ll have

  • Minimum 5 years experience within research
  • Clear understanding of marketing agency landscape
  • Demonstrable knowledge of user research and insight methods
  • Proven track record of delivering user research projects
  • Proven track record of delivering quantitative insights
  • Excellent project management skills
  • Proven track record of developing a community for research purposes (desirable)
  • Understanding of iterative & agile work methodology (desirable)

The PERKS + remuneration


  • Remote and flexible working
  • Flexible working hours
  • Unlimited holiday once you’ve passed 6 months with us – yes unlimited and in fact, we require you take a minimum of 34 days across the year.
  • Regular team drinks and food out / in
  • Paid travel to socials for remote workers
  • Membership to virtual CrossFit
  • Unlimited membership for virtual Yoga at Yoga Borne
  • Support for your side project / business
  • £400 per year for subscriptions, learning & professional development:
    Eg. Spotify, Audible, Courses


Get In Touch

Brands, fill in this form to start your journey with your perfect agency.


Agencies, fill in this form to start building your pipeline on autopilot!

Get In Touch

Brands, fill in this form to start your journey with your perfect agency.


Agencies, fill in this form to start building your pipeline on autopilot!

©2020, Columba Network Ltd. All Rights Reserved.


Call Now Button